Today’s Customer Service Expectations: Going the Extra TWO Miles

Customer service continues to enter the public awareness, as consumers continue to have more choices and, in a down economy, even more competition for their business.

Yet many customers see past the low price offers and advertising campaigns, and are willing to pay more in order to receive outstanding service. Even if budgets are tight, service to customers can’t be compromised.

We know that in recession economies, the companies that have a good customer service ethic ingrained into their cultures will prosper and survive, by maintaining a solid core of customers.

How do you promote good customer service within an organization?

6 Steps to promoting great customer service:

Checklist:  Is your Company Culture Customer Focused?

Checklist: If you are providing extreme customer service, you can answer ‘Yes’ to all of these questions:
…continued in the Ebook

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